Happy New Year

20% off 2 nights

Book 2 nights stay and get a 20% discount during the Peak Season!  Come and Celebrate the New Year with us!

Valid from: 16 January 2024

Expires: 29 February 2024

Valid all 7 days!

Terms and Conditions

 

BOOKING TERMS AND CONDITIONS
(REV3) – 2023

Our rates are inclusive of VAT @ (15%) Bed and Breakfast for 2 PAX.

ACCEPTED MEANS OF PAYMENT

The following is accepted – Master, Visa, Credit, Debit cards, cash and via EFT.
We do not accept any foreign currency.

50% Deposit during Peak Season to confirm the booking 1 Dec – 30 March

CHILD POLICY
We accept children under the guidance of their Parents.
Please make sure they are never a bother to other Guests staying at the facility.
The Family Suite can accommodate 2 adults and 2 children up to the age of 12 – (Bunk beds).
Only children under the age of 12 can share a Suite with their parents at an extra fee. (When the Family Suite is not available). Some suites are big enough to accommodate that.

Cots or mattresses can be booked at an extra cost for children under the age of 12 in some of the Suites by prior arrangement with Management.

Children over the age of 12 need to be checked into their own Suites.

ROOM POLICY
Smoking is strictly not allowed in rooms. Only 2 adults per Room.
Some of the Suites can accommodate a cot or mattress at extra cost for small children. (See child policy)

CHECK-IN/OUT TIMES
Check-in: from 14h00 – 20:00 (there are always someone on the premises, late arrivals can be checked in until 22:00)
Check out: 10h00- late checkouts are available on request and only if the room is not an arrival, there may be an extra charge if it`s too late. The guests are welcome to laze by the pool or relax in our lounge areas until they are ready to depart. If not, they are welcome to leave their luggage at reception while they go out to explore.


If we have available space, they can leave their vehicles here as well until they depart. (We have extra parking on Sanctuary Lane for them).

WE HAVE A STRICT CANCELLATION AND NO-SHOW POLICY- PLEASE READ BEFORE CONFIRMING THE BOOKING

One month prior to arrival: 10%
21 - 29 days prior to arrival: 25%
14 to 20 days prior to arrival: 50%
7 – 13 days prior to arrival 75%
0 - 6 days prior to arrival: 100%
NO REFUND FOR NO SHOWS!

The new POPI Act in South Africa came into effect on 1 July 2021.
We would like to assure you that we value your privacy and are committed to keeping your personal information safe. Any personal information that we have will be used for the sole purpose of conducting business with you and not be given out to any other parties.

YOURS IN SERVICE EXCELLENCE